1. Order Processing

All orders are processed within 1–3 working days of payment being received and confirmed. Orders placed on weekends or UK public holidays will be processed on the next working day. During high demand periods such as seasonal sales or product launches, processing times may be slightly longer, we will notify you if there is any significant delay.

Once your order has been dispatched, you will receive a confirmation email containing your order details, cancellation rights, and tracking information where applicable.

We are legally required to deliver your order within 30 days of your purchase date unless an alternative delivery timeframe has been expressly agreed with you at the time of ordering. If we are unable to fulfil your order within this period, we will notify you and offer you the choice of a revised delivery date or a full refund.

2. UK Shipping

Standard Delivery

Estimated delivery: 2–5 working days from dispatch

Carrier: Royal Mail / Evri / DHL (depending on order value and size)

Tracking: Available on all orders

Free shipping is offered on qualifying orders. Standard shipping rates apply thereafter and are calculated at checkout based on your delivery address and order weight.

3. European Union Shipping

We ship to all EU member states. Please note that as a UK-based business, orders shipped to the EU are subject to customs clearance upon entry into the EU.

From 2026, the European Union has removed its €150 import duty exemption threshold. This means that all orders shipped from the UK to EU countries  regardless of value  may now be subject to customs duties upon entry into the EU.

Where possible, we collect applicable VAT and import duties at checkout so you will not face unexpected charges upon delivery. However, in cases where duties cannot be pre-calculated at checkout, they will be the responsibility of the customer upon receipt. We strongly recommend checking your country's current import duty rates before placing your order.

Each shipment to the EU is accompanied by the required customs documentation (CN22 or CN23 declaration form) accurately declaring the contents and value of your order. We are legally required to provide truthful customs declarations and cannot under-declare the value of goods.

Important: OakDrift cannot be held responsible for customs delays, additional charges applied by EU customs authorities, or parcels held at customs. If your parcel is held, please contact your local customs office directly with your tracking number.

Estimated Delivery Times

Western Europe (FR, DE, NL, BE, ES, IT): 4–7 working days from dispatch

Eastern Europe: 6–10 working days from dispatch

EU delivery timeframes are estimates and may vary due to customs processing, carrier capacity, and local postal conditions. Customs clearance can add 2–5 additional working days in some cases.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, order weight and chosen shipping method. Any applicable duties or taxes for EU orders will be displayed at checkout before payment is taken where our system is able to calculate them. Please be aware that additional duties may apply upon delivery for EU orders as outlined in Section 3 above.

Free shipping is available on qualifying orders. This applies to UK addresses only unless otherwise stated.

5. Order Tracking

All orders include tracking. Once dispatched, you will receive an email with your tracking number and a link to track your parcel. If you have not received tracking information within 3 working days of placing your order, please check your spam folder or contact us at contact@oakdrift.com.

6. Lost, Delayed or Damaged Orders

Delayed Orders

If your order has not arrived within the estimated delivery window, please wait an additional 3 working days before contacting us, as delays can occasionally occur with carriers. After this period, contact us at contact@oakdrift.com and we will investigate with the carrier on your behalf.

Please note that if your order has not arrived within 30 days of your purchase date, you are entitled to a full refund under the Consumer Contracts Regulations 2013 unless an alternative delivery timeframe was agreed at the time of ordering.

Lost Orders

If a parcel is confirmed lost by the carrier, we will offer a replacement or full refund at our discretion. We are not responsible for parcels that are confirmed as delivered by the carrier but not received in these cases we will assist you in raising a claim with the carrier.

Damaged Orders

If your order arrives damaged, please photograph the damage including the outer packaging and contact us at contact@oakdrift.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

7. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. OakDrift is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, contact us immediately at contact@oakdrift.com and we will do our best to amend it before dispatch. Once an order has been dispatched we cannot guarantee address changes.

8. Contact

OakDrift Shipping Enquiries
Email: contact@oakdrift.com
Address: No 47, Longland Way, High Wycombe, HP12 3UQ, United Kingdom
Tel: +44 7802343598
Response time: within 5–7 working days