Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@oakdrift.com. Please note that returns will need to be sent to the following address: No 47, Longland Way, High Wycombe, HP12 3UQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@oakdrift.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items are non-returnable by nature of the product. Fragrance oils and aromatherapy products cannot be returned once opened, as we are unable to verify the condition or integrity of the product after use. Sealed and unopened scent bottles may be eligible for return within 14 days of delivery provided they remain in original packaging.

Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken.

We do not accept returns on sale items, gift cards, or any items showing signs of use.

The wooden and metal diffuser and cotton sticks are returnable within 14 days if unused and in original condition.

For any concerns about your order please contact us at contact@oakdrift.uk before initiating a return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

To be eligible, items must be returned in the same condition as received: unused and in original packaging. Fragrance oil bottles must be fully sealed and unopened. Once a scent bottle has been opened, we are unable to accept its return for hygiene reasons, in accordance with EU Consumer Rights Directive Article 16(e).

Proof of purchase is required for all returns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@oakdrift.com.